Shipping, Returns & Cancellations

The Making

Maximal Museum makes extraordinary objects for everyday life. Our jewellery, ceramics and home décor are made to order. The Bulletin is produced for each month’s edition.

Handcrafted pieces may carry small variations in texture, colour and finish. Where natural materials are used, their markings and shades may differ from piece to piece. These variations belong to the material and making; they do not excuse defects or a product that differs materially from its description.

Please read the product details, dimensions, sizing and care instructions before placing your order. For help choosing a piece, write to hi@maximalmuseum.com.

Dispatch & Delivery

All orders leave from Mumbai through reputed courier partners. We deliver across serviceable PIN codes within India.

The Bulletin
Your first issue is dispatched on the 1st of the month following your subscription. Subsequent issues are dispatched on the 1st of each month throughout your membership. Taxes, packaging and postage within India are included in the membership price.

Jewellery
Each piece is made to order. Please allow three weeks from order confirmation for making and dispatch.

Ceramics & Home Décor
Making and dispatch timelines are stated on the relevant product page. Applicable shipping charges are shown before payment.

Dispatch is the date an order leaves our studio. Courier delivery time is additional and depends on your location. Your order or dispatch confirmation will include the delivery estimate and tracking details where available.

If a delay affects your order, we will communicate the revised timeline. For delivery enquiries, write to hi@maximalmuseum.com.

Memberships & Cancellations

Quarterly and annual Bulletin memberships renew automatically unless you cancel autopay before the next renewal payment is processed.

Cancelling autopay stops future renewals. Your current prepaid membership continues, and you receive its remaining issues. We do not provide refunds for unused issues when you cancel a membership by choice.

For assistance with membership cancellation, write to hi@maximalmuseum.com.

Delivery Addresses

For The Bulletin, send address changes to hi@maximalmuseum.com before the 25th of the month preceding dispatch.

For all other orders, confirm your delivery address when placing the order. If you notice an error, contact us promptly. We can change addresses upto 5 days before your product is ready. 

If an incorrect or incomplete address supplied by you requires us to resend an order, the actual redelivery charge will have to be borne by you. We will share the charge before arranging dispatch.

Returns & Exchanges

Our products are made to order. We do not accept returns, exchanges or cancellations for change of mind after order confirmation. This includes a change in your preferred design, colour or size.

This restriction does not apply to valid claims involving damaged, defective, incorrect or materially misdescribed products, or other remedies required under applicable Indian consumer law.

Damage or an Incorrect Order

Inspect your parcel when it arrives. Please record a continuous unboxing video, beginning with the unopened parcel and showing its contents in all circumstances. This helps establish the condition in which your order arrives. Where a video is unavailable, we will assess other available evidence. The absence of a video or a report made after 24 hours does not, by itself, exclude a valid claim under applicable law. 

Please report visible damage, missing contents or an incorrect item to hi@maximalmuseum.com within 24 hours of receipt so we can investigate promptly.

Include your order number, a description of the issue, and clear photographs of the product, packaging and shipping label.

If the issue arises from our making, packing or delivery process, we arrange an appropriate replacement at our expense. We also cover any necessary return shipping.

Where an eligible replacement is unavailable, including a limited-edition Bulletin that cannot be reproduced, we provide an alternative or another remedy required by applicable law, excluding refund. Store credit is offered only with your agreement.

Contact us before sending anything back. We will provide return instructions and an address where a return is necessary.

Missing Deliveries

If your parcel has not arrived within the delivery estimate provided, write to hi@maximalmuseum.com with your order number.

We will investigate with the courier partner. If the parcel is lost in transit through no fault of yours, we arrange a replacement at our expense. Where replacement is unavailable, we provide an applicable alternative.

Refunds

We do not offer change-of-mind refunds or prorated refunds for cancelled prepaid memberships.

Where a refund is due under applicable law, we confirm the amount and processing timeframe by email. Refunds are made to the original payment method wherever possible. The time taken for the credit to appear depends on your bank or payment