Shipping policy

The Making

Maximal Museum makes extraordinary objects for everyday life. Our jewellery, ceramics and home décor are made to order. The Bulletin is produced for each month’s edition.

Handcrafted pieces may carry small variations in texture, colour and finish. Where natural materials are used, their markings and shades may differ from piece to piece. These variations belong to the material and making; they do not excuse defects or a product that differs materially from its description.

Please read the product details, dimensions, sizing and care instructions before placing your order. For help choosing a piece, write to hi@maximalmuseum.com.

Dispatch & Delivery

All orders leave from Mumbai through reputed courier partners. We deliver across serviceable PIN codes within India.

The Bulletin
Your first issue is dispatched on the 1st of the month following your subscription. Subsequent issues are dispatched on the 1st of each month throughout your membership. Taxes, packaging and postage within India are included in the membership price.

Jewellery
Each piece is made to order. Please allow three weeks from order confirmation for making and dispatch.

Ceramics & Home Décor
Making and dispatch timelines are stated on the relevant product page. Applicable shipping charges are shown before payment.

Dispatch is the date an order leaves our studio. Courier delivery time is additional and depends on your location. Your order or dispatch confirmation will include the delivery estimate and tracking details where available.

If a delay affects your order, we will communicate the revised timeline. For delivery enquiries, write to hi@maximalmuseum.com.

Delivery Addresses

For The Bulletin, send address changes to hi@maximalmuseum.com before the 25th of the month preceding dispatch.

For all other orders, confirm your delivery address when placing the order. If you notice an error, contact us promptly. We can change addresses upto 5 days before your product is ready. 

If an incorrect or incomplete address supplied by you requires us to resend an order, the actual redelivery charge will have to be borne by you. We will share the charge before arranging dispatch.

Missing Deliveries

If your parcel has not arrived within the delivery estimate provided, write to hi@maximalmuseum.com with your order number.

We will investigate with the courier partner. If the parcel is lost in transit through no fault of yours, we arrange a replacement at our expense. Where replacement is unavailable, we provide an applicable alternative.

The full policy, including the making of each piece, lives at Shipping, Returns & Cancellations.